Your Sales Conditions

Article n°1: Price

The prices of our products are indicated in Euros and include not only all taxes, but the shipping and delivery fees too.

Article n°2: Orders

The buyer who wishes to purchase a product or buy a service must: 

- Self-identify either by entering his or her ID and password which are strictly personal, or simply by mentioning all the information usually required for online registration.

- Clearly indicate the information required for the delivery. This also concerns in particular the exact address of delivery as well as any restrictions on access to the place of delivery (building, floor, digicode...).
- Indicate the desired method of delivery, then read and accept the General conditions of sales. 

- Choose the desired method of payment (card, PayPal, Check or Bank Transfer).

- Confirm his or her order.

In accordance with the provisions of the Civil Code on the conclusion of online contracts, the contract will be concluded when you click on the button allowing you to confirm your order after having viewed the detail thereof and in particular the total price and the opportunity to correct any possible errors. All of the data supplied and recorded confirmation will be worth proof of the transaction. The confirmation will be subject to a signature and acceptance of the operations performed. The seller will communicate therefore by e-mail confirmation of the registered order.

Article n°3: Validation of your Order

You declare having read and accepted the present General Conditions of sales before placing your order. The validation of your order implies acceptance of all the current General Conditions of sales governing this site.

Article n°4: Delivery and Reception

Packages are prepared and shipped under 3 to 7 business days after receiving your payment.

Packages are taken care of by the post office, which stamps all your parcels according to 2 shipping methods:

  • Priority letter, for small packages of less than 3 cm thick.
  • Colissimo, for large parcels.

Packages may also be sent by Mondial Relay, they can be hen withdrawn at the Mondial Relay closest spot to the delivery address indicated when ordering.

In case your parcel is delivered open or damaged, Please refuse the parcel and immediately establish a report of despoilment with the post office in charge. If you accept a package clearly damaged by the Post Office, we will not be able to compensate you for any possible damage occurring during the transport without the report of despoilment.
If you have not received your order within 10 days of shipping, please contact us as soon as possible so that we can take the necessary measures with the postal services. The minute your parcel will be declared lost, only then will we send you your purchased items or fully refund you.

Article n ° 5: Secure Payment

The payment of your purchases may be settled through PayPal or through a credit card via Payplug.

PayPal and Payplug help protect your credit card information with the best systems on the market for security and fraud prevention. When you use PayPal or Payplug, your Bank Data are never given to the merchant.

Regarding the payment through Payplug,

PayPlug transactions are processed on an HTTPS link established between the client and the server payment. Sensitive data, such as the customer's credit card number and its expiration date, are fully encrypted and protected with an SSL protocol in order to prevent them from being exchanged or intercepted in an unencrypted way by a third party during the transaction.

Card numbers are encrypted instantly and are not accessible by traders PayPlug. In addition, PayPlug does not retain any card numbers and relies on a TOP secure infrastructure that meets the international standard PCI - DSS. 

To learn more about this standard, Click here.

All pages of the website PayPlug, as well as transmission links are secured by SSL and highly benefit from a secure Thawte Extended Validation certificate.


Concerning the payment with Paypal, 

PayPal is a service that allows you to pay online, send and receive money without sharing your bank account information.

As a banking institution within the European Union, PayPal offers more than 10 years of experience in secure online payments. PayPal encrypts and secures all of your banking information and will never disclose under any kinds of circumstances, the recipient of your payment.  

No need to enter the 16 digits of your credit card whenever you make a purchase online. All you need to do is simply use your PayPal login: E-mail and Password and your transactions will be more instantaneous than ever before.

Paying online with PayPal does not cost more expensive than using your bank cards. Your purchases will be FREE if you make them in Euros in the Euro Zone of the European Union.

To learn more about the security of payment with Paypal, Click here.

Article n ° 6: The Right of Withdrawal

In accordance with the law, you have a right of withdrawal of 14 working days from the date of the reception of your items. You can during this period of course have a full reimbursement of the sums already paid when ordering, as soon as possible and no later than 14 days starting the date on which you have exercised this very right. The Reimbursement will be settled through bank transfer, Paypal or card. The latter will be made via the same method of payment chosen by the customer during his or her ordering. We remain at your disposal for any further information.

Alternatively, you can proceed to an exchange of item(s). In order to do so, you can simply return the items concerned to us with a cost of return at your expense.

Items must be returned in good condition, complete, neither washed, damaged nor dirty.
If you notice an anomaly on the reception of your order (defective or erroneous order), please do return it to us and the exchange expenses are entirely our own responsibility. In such a case then, please feel free to contact us so that we can send you a prepaid Colissimo voucher.
The address for returns is: BAB EL SOUK - 44Q rue beau soleil 44340 Bouguenais 

Article n°7: Sales

The offers are valid on a selection of articles identified by a rate or a pictogram. Not accumulative with any other ongoing operation.

No refund or exchange of items can be made during the sales period.